pk111 Privacy Policy — How We Collect, Use & Protect Your Personal Data

1.1  pk111 (referred to in this policy as "pk111", "we", "us", or "our") is the operator of the online gaming and sports betting platform accessible at pk111.lat. pk111 is the data controller responsible for personal data collected through the platform.

1.2  pk111 is a platform specifically built for Pakistani players, offering cricket betting, live casino games, slot games, fishing games, and sports events betting — all denominated in Pakistani Rupees (PKR) and accessible via local payment methods including JazzCash and EasyPaisa. This focus on Pakistani users informs every aspect of how pk111 approaches data handling, including localized payment data processing and mobile-first account management.

1.3  For any data-related enquiries, please contact pk111's Data Protection team using the contact details provided in Section 14 of this policy. All communications must be directed through the channels specified and not through social media or unofficial channels.

2.1  pk111 collects personal data from Users through the following channels: account registration, KYC verification, deposit and withdrawal transactions, gameplay activity, customer support interactions, and voluntary participation in promotions or surveys. The categories of data collected are described below.

This category of data is collected at registration and during KYC verification and is required to establish your identity, confirm your age as 21 or older, and comply with our anti-money laundering obligations.

Transaction data is collected to process deposits and withdrawals, detect fraud, comply with AML obligations, and generate your account statement on request.

Technical data is collected automatically when you access pk111 and is used to maintain platform security, detect suspicious login activity, prevent fraud, and optimize the platform for Pakistani mobile users.

pk111 records all gameplay activity associated with your account, including game rounds played, bet amounts, win/loss records, betting markets accessed, and bonus usage. This data is used to detect problem gambling patterns, resolve disputes, comply with regulatory reporting requirements, and personalize your pk111 experience where you have consented to personalization.

When you contact pk111 support via live chat or email, we record those communications for quality assurance, staff training, and dispute resolution purposes. Communication records are retained for up to three years from the date of the interaction.

3.1  pk111 uses your personal data only for the purposes listed in the table below. We will not repurpose your data for any use not disclosed here without first obtaining your explicit consent or where required by law.

4.1  pk111 processes personal data only where a lawful basis exists under applicable data protection law. The following legal bases are relied upon, as referenced in the purpose table in Section 3:

• Contract Performance: Processing is necessary to fulfil the contractual relationship established when you register a pk111 Account and accept our Terms and Conditions — including processing your deposits, running games, and paying out winnings.
• Legal Obligation: pk111 is subject to legal and regulatory obligations that require it to collect and process certain data, including KYC identity verification, age verification to enforce the 21+ restriction, and anti-money laundering transaction monitoring.
• Legitimate Interest: pk111 has a legitimate interest in detecting and preventing fraud, maintaining platform security, monitoring for problem gambling indicators, and improving the platform experience for Pakistani users — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where pk111 relies on your consent to process data — such as sending marketing communications about bonuses and promotions — that consent is obtained at registration and may be withdrawn at any time by updating your communication preferences in account settings.

5.1  pk111 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you visit pk111. The following categories of cookies are used:

• Essential Cookies: Required for the platform to function. These enable login session persistence, account security, and core navigation. They cannot be disabled without impairing your ability to use pk111.
• Functional Cookies: Remember your preferences such as language, preferred game type, and display settings to improve your pk111 experience on return visits.
• Analytics Cookies: Collect anonymised usage data to help pk111 understand how Pakistani users interact with the platform, which pages are most visited, and where technical issues arise. No personal data is transmitted through analytics cookies.
• Security Cookies: Detect fraudulent login attempts, multi-accounting behavior, and suspicious transaction patterns by fingerprinting device and session characteristics.

5.2  You may manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core pk111 platform, though some personalization features may be impaired.

6.1  pk111 does not sell, rent, or trade your personal data to unaffiliated third parties. Data is shared with third parties only in the following limited and controlled circumstances:

• Payment Processors: Transaction data is shared with JazzCash, EasyPaisa, and other payment providers as necessary to execute deposits and withdrawals. These providers are bound by their own data protection obligations.
• KYC Verification Providers: Identity and documentary data is processed by our KYC service partner to verify CNIC authenticity and facial match against your selfie. KYC data is subject to strict data handling agreements.
• Game Software Providers: Gameplay data (bet amounts, round outcomes) may be shared with game studios for the purpose of dispute resolution and RNG audit compliance. No personally identifiable information beyond account reference codes is transmitted to game providers.
• Regulatory and Law Enforcement Authorities: pk111 will disclose personal data to competent authorities where required by law, court order, or regulatory direction — without prior notice to you where legally required.
• Fraud Prevention Networks: Anonymised behavioral data may be shared with industry fraud prevention services to identify patterns of bonus abuse, multi-accounting, or financial crime across platforms.

6.2  All third parties with whom pk111 shares personal data are subject to contractual data processing agreements that require them to handle pk111 user data in accordance with applicable data protection standards, use data only for the stated purpose, and implement appropriate technical and organizational security measures.

7.1  pk111's servers and some of its third-party service providers may be located outside of Pakistan. Where personal data is transferred internationally, pk111 takes steps to ensure that appropriate safeguards are in place, including contractual protections and technical security measures consistent with industry standards for online gaming operators.

7.2  Where data is transferred to game software providers, payment processors, or KYC partners operating outside Pakistan, such transfers are governed by data processing agreements that impose obligations equivalent to those applicable in the receiving jurisdiction and require the recipient to maintain the confidentiality and security of your personal data.

8.1  pk111 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, and audit requirements. The following indicative retention periods apply:

• Account & KYC Data: Retained for the duration of your active pk111 Account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years following the date of each transaction for regulatory and audit purposes.
• Gameplay & Betting Records: Retained for three (3) years from the date of each session for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Preference Records: Retained for the duration of your Account plus one (1) year following account closure, as evidence of consent or withdrawal of consent.
• Technical & Security Logs: Retained for twelve (12) months for fraud detection and security incident investigation purposes.

8.2  Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained beyond these periods for statistical and analytical purposes, as it no longer constitutes personal data.

9.1  pk111 employs a layered approach to data security designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. The following technical and organizational measures are in place:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pk111 servers
• AES-256 encryption for personal data stored at rest, including financial and identity data
• Role-based access controls ensuring that only authorized personnel with a legitimate operational need can access personal data
• Multi-factor authentication for all internal staff accessing personal data systems
• Regular third-party penetration testing of the pk111 platform and data infrastructure
• Automated intrusion detection and real-time security monitoring
• Secure coding practices and mandatory security review for all platform updates

9.2  In the event of a personal data breach that presents a risk to Users, pk111 will notify affected individuals in accordance with applicable legal requirements without undue delay.

10.1  You have the following rights in relation to your personal data held by pk111. To exercise any of these rights, submit a written request to pk111's support team using the contact details in Section 14. pk111 will respond within 30 days of a valid, verified request.

11.1  The pk111 platform is strictly restricted to individuals aged 21 years and older. pk111 does not knowingly collect or process personal data from persons under the age of 21. All account registrations require CNIC-based KYC verification which includes mandatory age confirmation.

11.2  If pk111 discovers that personal data has been collected from a person under the age of 21, that data will be permanently and securely deleted, the associated Account will be immediately closed, and any deposited funds will be returned to the originating payment method. The incident will be documented and reviewed in accordance with our safeguarding procedures.

11.3  If you believe that a minor has registered or is using a pk111 Account, please contact pk111 support immediately at [email protected] (plain text; not a clickable link). All reports of this nature are treated as high-priority and investigated without delay.

12.1  Where you have opted in to marketing communications at registration or in your account settings, pk111 may send you promotional information about bonuses, new games, PSL-related betting offers, slot promotions, and pk111 Casino events via email and SMS to your registered Pakistani mobile number.

12.2  You may withdraw your consent to marketing communications at any time by: (a) updating your communication preferences in your pk111 account settings; or (b) contacting pk111 support via live chat requesting opt-out. Withdrawal of consent does not affect the lawfulness of marketing sent before the opt-out was received.

12.3  Even if you opt out of marketing communications, pk111 will continue to send you service-essential communications such as deposit confirmations, withdrawal notifications, security alerts, KYC requests, and updates to these Terms or this Privacy Policy. These communications are sent on the basis of contract performance and legal obligation, not consent.

13.1  pk111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform features, or data processing practices. The effective date displayed at the top of this page will be updated whenever a new version is published.

13.2  Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is used — pk111 will notify registered Users via the email address registered to their Account prior to the changes taking effect. Continued use of the pk111 platform following notification constitutes acceptance of the updated Privacy Policy.

13.3  If you disagree with any change to this Privacy Policy, you may close your pk111 Account by contacting our support team. Closure requests will be processed in accordance with the account termination provisions in the pk111 Terms and Conditions.

14.1  For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy-related complaint, please contact pk111's support team. Our support agents are available 24/7 via live chat and are fluent in both Urdu and English to assist Pakistani users effectively.

14.2  Email contact for privacy and data matters: [email protected] (plain text only — this is not a clickable link). Please include "Privacy Request" or "Data Rights Request" in the subject line of your email, along with your registered account username and a description of your request.

14.3  pk111 will acknowledge all data rights requests within 5 business days and provide a full response within 30 calendar days of receiving a valid, verified request. Where a request is complex or involves a large volume of data, pk111 may extend the response period by a further 30 days, with notice provided within the initial 30-day window.

14.4  If you are unsatisfied with pk111's handling of a privacy complaint after exhausting our internal complaint process, you have the right to raise the matter with the relevant supervisory authority or data protection regulator applicable in your jurisdiction.